Frequently Asked Questions for Green Gables

Question 1

Will I need a valid ID to book this home?

Accepted Answer

Yes. You will be required to provide a copy of a valid government-issued ID and matching credit card prior to check-in. We collect this data through our partner, Truvi.

Question 2

Is there any protocol that I need to follow when I book this home?

Accepted Answer

Please be advised that all guests will be asked to sign a rental usage agreement that governs the terms of the stay. By completing the reservation you agree to the following: The HOUSE RULES, for the House located at 1322 North June Street, Los Angeles, CA 90028, as outlined below, apply to the Booking Party (name on the reservation) and anyone else staying at the home (Guests) and/or visiting the home (GUESTS) with pre-approval from host/co-hosts. By signing the HOUSE RULES, the Booking Party is acknowledging full awareness of them and compliance with them.

Furthermore the GUESTS and any Friends of Guests visiting the home shall hereby indemnify and hold harmless the Hosts and the Co-Hosts against any and all claims of personal injury or property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss.

Guests expressly recognize that any insurance for property damage or loss which the Hosts and Co-Hosts may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance for Themselves and Their Guests if such coverage is desired.

The Booking Party (Guest) also agrees that by signing, ALL guests included in the reservation/booking as well as any/all visitors to the home during the booking period, have full knowledge of the HOUSE RULES and agree to be bound by them while on property.

If booking via Nonpareil Stays or Booking.com, guests are required to pay a Security Deposit at time of booking. This is a REFUNDABLE deposit and will be returned to the method of payment within 7 days of guest departure provided there are NO damages.

Question 3

Do I need to submit names of the other people on the reservation?

Accepted Answer

Yes, all quests who are staying at the home overnight must submit their names to be included on the reservation. They must also agree to be bound by the rental terms and conditions.

Question 4

What time can I arrive?

Accepted Answer

Check in time is at 3 PM. Occasionally we can accommodate an earlier check in for a separate fee. Please request through our store: ➡️ https://app.thehost.co/15112/ and you will receive notification if it's possible.

Question 5

How do I get in?

Accepted Answer

Your personalized code for the Schlage front door lock  will be sent separately via email so that  you may arrive at your convenience. For access, touch the panel to see the numbers, then put in the code.  You’ll hear the mechanism unlock and see a blue checkmark (☑️)  in the lower left corner of the panel.

To lock the door, simply exit, and touch the house icon on the lower right of the panel and the mechanism will lock. Your code will expire at 11:30 on the day of your departure.

Question 6

Is there an alarm?

Accepted Answer

Yes, and your personalized door code will be used for the alarm as well.
The alarm system is ADT and the panel is located on the kitchen countertop directly in front of you as you enter the home. Your personalized code will be sent to you before your arrival. To DISARM the system, enter your 4-digit code. To ARM the system, touch either ARM AWAY or ARM STAY and then your code. You will have 1 minute to exit.

ARM AWAY is recommended when no one, including pets, are inside to set both the interior/exterior of the home.
ARM STAY is recommended for nights or when there are pets in the home as it only sets the exterior.

Question 7

Is there parking and is it free?

Accepted Answer

Yes, there is room for 2-4 cars to tandem park in the driveway and also free parking on the street. Please be mindful of street cleaning hours. The east side of June Street has No Parking M 10-1 PM / west side of June Street has No Parking T 10-1 PM

Question 8

Anything else I should know about my reservation?

Accepted Answer

When you book your stay with us, every stay gives back. In partnership with Kind Traveler, your stay results in a $1 per night donation to support Wolf Connection. Wolf Connection’s mission is to transform lives through reciprocal relationships between wolves and humans. Through our community impact program, every $1 you contribute will go directly to supporting Wolf Connection. Additionally, Nonpareil Stays will match every $1 donated to the cause. You’ll see a line item for “Community Impact Program” on your folio.

Question 9

Does this home have noise restrictions?

Accepted Answer

Enjoy all the interior and outdoor spaces but please keep noise levels low between 10 PM and 8 AM to respect our neighbors. Thanks!

Question 10

Is there a smoking policy?

Accepted Answer

The home and exterior have a NO smoking policy. No smoking inside the home or in the exterior spaces.

Question 11

What's the policy if I forget something at the house after I've checked out?

Accepted Answer

Please keep track of your personal belongings. ANY valuables left on the property/site are left at your own risk. Owners & co-hosts are not responsible. Any personal items left on premises post-checkout by guests will be subject to a $50 convenience fee for returning (via USPS, UPS and/or Fed-x)

Question 12

Are there any services available to us during our stay?

Accepted Answer

Nonpareil Stays is a full service concierge team. We are ready to assist with all of your requests e.g. chef service, masseuse, yoga instructor, car rental, just to name a few. These require advance notice and are billed separately. You can reach us at support@nonpareilstays.com or Lisa 310.989.4039 & Deanna 310.729.7324 ~ Nonpareil Stays

Question 13

Is there a guidebook for the home?

Accepted Answer

Yes, there is a digital Guidebook for the home that includes the House Manual with information on all the house's systems along with neighborhood info, restaurant recommendations, activities and more. The link will be sent once the booking is confirmed & paid.

Question 14

Is there any part of the house off-limits?

Accepted Answer

Guests will have exclusive access to the entire house, including the private backyard and all its amenities, with the exception of the attic which is off-limits to guests.

Question 15

Any other details I should know about the home?

Accepted Answer

Please keep in mind that you are staying at a private home. We want you to enjoy yourselves, but please respect the rules and belongings of the homeowners. Thanks.

Question 16

How do we use the BBQ?

Accepted Answer

This should be self-explanatory, but if you require any assistance, just let us know.

Question 17

Is there anyone who comes to service the house that we should know about?

Accepted Answer

Yes, our gardener, Raul, comes once a week on Thursdays.

Question 18

What's the Wi-Fi info?

Accepted Answer

Wifi network name: 1322JuneGuests
Wifi password: Welcome2024!

Question 19

Is there laundry?

Accepted Answer

Yes, we have a washer and dryer located in the large hall bathroom. There is a supply of detergent for your use. To operate the machines, simply select the program you want, place the detergent in the tray, close the door, and hit start. If in any doubt, there are instructions next to the machines.

It's imperative that you empty the lint filter for the dryer to work properly. Failure to do so could result in breakage of the dryer. If your clothes are not drying properly, check the filter and empty it and try again.

Question 20

What time is checkout and is there anything I need to do?

Accepted Answer

Check-out time is at 11 AM. Occasionally we can accommodate a later check-in for a separate fee. Please request through our store: ➡️ https://app.thehost.co/15112/ and you will receive notification if it's possible.

Please leave all linens on beds and towels in bathrooms and our cleaning team will handle when they arrive shortly after 11 AM. Please lock the doors when you leave and make sure all appliances are turned off. Keep in mind your door code will expire at 11:30 AM on your departure day.

Question 21

Are there speakers I can use?

Accepted Answer

The home has a google nest smart speaker, located in the kitchen.

Question 22

Anything else to know?

Accepted Answer

We look forward to hosting you and hope you'll have a fantastic stay!

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Green Gables

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