Frequently Asked Questions for Holly Cottage

Question 1

Will I need a valid ID to book this home?

Accepted Answer

Yes. You will be required to provide a copy of a valid government-issued ID and matching credit card prior to check-
in. We collect this data through our partner, Truvi.

Question 2

Is there any protocol that I need to follow when I book this home?

Accepted Answer

Please be advised that all guests will be asked to sign a rental usage agreement that governs the terms of the stay.
By completing the reservation you agree to the following:

The HOUSE RULES, for the House located at 2228 Holly Drive, Los Angeles, CA 90068, as outlined below, apply to the Booking Party (name on the reservation) and anyone else staying at the home (Guests) and/or visiting the home (GUESTS) with pre-approval from host/co-hosts. By signing the HOUSE RULES, the Booking Party is acknowledging full awareness of them and compliance with them.

Furthermore the GUESTS and any Friends of Guests visiting the home shall hereby indemnify and hold harmless the Hosts and the Co-Hosts against any and all claims of personal injury or property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss.

Guests expressly recognize that any insurance for property damage or loss which the Hosts and Co-Hosts may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance for Themselves and Their Guests if such coverage is desired.

The Booking Party (Guest) also agrees that by signing, ALL guests included in the reservation/booking as well as any/all visitors to the home during the booking period, have full knowledge of the HOUSE RULES and agree to be bound by them while on property.

If booking via Nonpareil Stays or Booking.com, guests are required to pay a Security Deposit at time of booking. This is a REFUNDABLE deposit and will be returned to the method of payment within 7 days of guest departure provided there are NO damages.

Question 3

Do I need to submit names of the other people on the reservation?

Accepted Answer

Yes, all quests who are staying at the home overnight must submit their names to be included on the reservation.
They must also agree to be bound by the rental terms and conditions.

Question 4

What time can I arrive?

Accepted Answer

ARRIVAL/CHECK OUT:
Check In time is 3:00 PM unless otherwise discussed. If you'd like to try to check in earlier, please request here:➡️ https://app.thehost.co/7310/
You will receive a confirmation message if it is possible.

Check Out is at 11AM on your departure date. If you need a later checkout, please request through the same link.

Question 5

How do I get in?

Accepted Answer

Your personalized smart lock code will be sent to you the day of your arrival. The smart lock code will expire at 11:15 AM on your departure date.

Question 6

Anything else I should know about my reservation?

Accepted Answer

When you book your stay with us, every stay gives back. In partnership with Kind Traveler, your stay results in a $1 per night donation to support Wolf Connection. Wolf Connection’s mission is to transform lives through reciprocal relationships between wolves and humans. Through our community impact program, every $1 you contribute will go directly to supporting Wolf Connection. Additionally, Nonpareil Stays will match every $1 donated to the cause. You’ll see a line item for “Community Impact Program” on your folio.

Question 7

Does this home have noise restrictions?

Accepted Answer

Enjoy all the interior and outdoor spaces but please keep noise levels low between 10 PM and 8 AM to respect our
neighbors. Thanks!

Question 8

Is there a smoking policy?

Accepted Answer

Smoking is strictly prohibited inside the house and anywhere on the property.

Question 9

What's the policy if I forget something at the house after I've checked out?

Accepted Answer

Please keep track of your personal belongings. ANY valuables left on the property/site are left at your own risk.
Owners & co-hosts are not responsible.Any personal items left on premises post-checkout by guests will be subject to a $50 convenience fee for returning (via USPS, UPS and/or Fed-x)

Question 10

Are there any services available to us during our stay?

Accepted Answer

Nonpareil Stays is a full service concierge team. We are ready to assist with all of your requests e.g. chef service,
masseuse, yoga instructor, car rental, just to name a few. Fees for services are separate from rental fee and will be due at time of booking.

Question 11

Is there a guidebook for the home?

Accepted Answer

Yes, there is a digital quidebook for the home that includes the House Manual with information on all the house's
systems along with neighborhood info, restaurant recommendations, activities and more. The link will be sent once the booking is confirmed.

Question 12

Is there any part of the house off-limits?

Accepted Answer

Guests will have exclusive access to the entire house, including the private backyard and all its amenities, with the
exception of garage and locked owner closets.

Question 13

Any other details I should know about the home?

Accepted Answer

Please keep in mind that you are staying at a private home. We want you to enjoy yourselves, but please respect the
rules and belongings of the homeowners. Thanks.

Question 14

Can we use the outdoor fireplace?

Accepted Answer

With the aftermath of the Los Angeles fires the outdoor wood-burning fireplace is not able to be used.

Question 15

What about trash & gardeners?

Accepted Answer

The gardening team is typically on site on Thursdays and will pull the trash cans to the curb. The cans should be brought back in on Friday after trash pickup.

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