Frequently Asked Questions for Scenic Chicago Night Tour: Willis Tower, The Bean + River Cruise

Question 1

How long is the tour?

Accepted Answer

The Scenic Chicago Night Tour lasts approximately 3.5 hours, including hotel pick-up and drop-off.

Question 2

Is hotel pick-up included in the tour price?

Accepted Answer

Yes! We offer complimentary pick-up and drop-off from all downtown Chicago hotels. Your guide will reach out 1–3 days before the tour to confirm your pickup time.

Question 3

What attractions are included on this tour?

Accepted Answer

You’ll visit some of Chicago’s most iconic landmarks: Buckingham Fountain, Chicago Bean, Willis Tower (The Ledge) & Chicago River (Boat Cruise).

Question 4

What’s included in the tour price?

Accepted Answer

Your tour includes: luxury transport & all admission fees.

Question 5

How many people will be on the tour?

Accepted Answer

We keep our groups small—no more than 7 guests—to ensure a more personal and engaging experience.

Question 6

Do I need to buy tickets in advance for Willis Tower or the cruise?

Accepted Answer

Nope! We’ve got you covered. All attraction tickets are pre-arranged and included, and we’ll skip the ticket lines.

Question 7

Is the tour suitable for people with mobility impairments?

Accepted Answer

Unfortunately, this tour is not suitable for individuals with mobility impairments due to limited accessibility at some stops and entry points.

Question 8

What if the weather is bad?

Accepted Answer

Our tours run rain or shine. We recommend dressing appropriately for the weather and bringing layers for the cruise portion. In extreme conditions, we'll adjust the itinerary as needed.

Question 9

What happens if certain attractions are unavailable during my tour?

Accepted Answer

Between June 18th and August 13th, we may substitute Buckingham Fountain and Adler Viewpoint with other scenic stops.

Question 10

When will I know my exact pick-up time?

Accepted Answer

Your guide will contact you 1–3 days before your tour to confirm the exact pickup time. If you don’t have access to email or text, be in your hotel lobby 30 minutes before the scheduled start time.

Question 11

Where does the tour start and end?

Accepted Answer

The tour starts and ends at your downtown Chicago hotel—no need to worry about meeting points or directions.

Question 12

Can I cancel or change my booking?

Accepted Answer

Yes! We offer a full refund if you cancel at least 24 hours before your scheduled departure. Cancellations made less than 24 hours before the tour are non-refundable.

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