Frequently Asked Questions for Scenic Miami Night Tour with Skyview Wheel & Hotel Transfers

Question 1

How long is the tour?

Accepted Answer

The tour lasts approximately 2 hours from pickup to drop-off.

Question 2

Is hotel pickup included?

Accepted Answer

Yes! We offer complimentary hotel pickup and drop-off for guests staying in Downtown Miami or South Beach. Just make sure to provide your accommodation details at the time of booking.

Question 3

Where is the meeting point if I don’t need hotel pickup?

Accepted Answer

If you're not using hotel pickup, your guide will meet you at the Brightline Miami Station (600 NW 1st Ave, Miami, FL 33136).

Question 4

What should I bring or wear?

Accepted Answer

Comfortable clothing and shoes

Question 5

Is this tour suitable for children?

Accepted Answer

Yes, children are welcome! However, please note the tour is best suited for ages 5 and up due to the nighttime setting and duration.

Question 6

Is this tour accessible for people with mobility issues?

Accepted Answer

Unfortunately, the tour is not suitable for those with mobility impairments or serious heart conditions due to the need for entering/exiting the vehicle and gondola ride access.

Question 7

How do I find out my exact pickup time?

Accepted Answer

You will receive a confirmation email or text 1–3 days before your tour with your exact pickup time. If you're unable to receive messages, we recommend being ready in your hotel lobby at least 30 minutes before the scheduled tour start.

Question 8

What’s the cancellation policy?

Accepted Answer

You can cancel for a full refund up to 24 hours before your tour departure. Cancellations made less than 24 hours before the tour are non-refundable.

Question 9

How many people will be on the tour?

Accepted Answer

This is a small-group tour, with a maximum of 7 guests, ensuring a personalized and comfortable experience.

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