Frequently Asked Questions for The Koi Pond Estate

Question 1

May I check-in early or check-out late?

Accepted Answer

Changes to your existing reservation such as early check-ins or check-outs depend on our housekeeping schedule. The best thing to do is send us your request 24 hours prior to your check-in or check-out time and we will try our best to accommodate you. While there is no issue with checking out earlier than the expected check-out time for your reservation, a quick message to our team is always greatly appreciated.

Question 2

Can we leave our bags in the apartment before check-in?

Accepted Answer

Our luggage storage varies per location and availability. Please call us at (912) 499-0777 and we will be happy to provide guidance.

Question 3

Do you provide linens/towels?

Accepted Answer

Absolutely! South Key provides fresh linens and towels to all guests staying at our vacation rentals.

Question 4

Do your properties offer high-speed WiFi and Internet services?

Accepted Answer

Yes, our properties provide high-speed Wi-Fi throughout the property. Additionally, all rooms are equipped with app-based Smart TVs, making it easy to log in to your favorite streaming services.

Question 5

Can we leave our bags in the apartment before check-in?

Accepted Answer

Our luggage storage varies per location and availability. Please call us at (912) 499-0777 and we will be happy to provide guidance.

Question 6

Where will I park?

Accepted Answer

Please check your listing details as parking procedures and restrictions vary throughout the city of Savannah. If you need any assistance with further information, please contact us directly at 912-499-0777.

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