Frequently Asked Questions for Esmeralda Boutique Residences

Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is from 3:00 PM and check-out is by 11:00 AM. If you need to drop off your luggage before check-in or after check-out, simply let us know via WhatsApp and we'll do our best to accommodate you.

Question 2

How does check-in work?

Accepted Answer

We offer self-check-in for a seamless, flexible arrival. Your unique access code will be sent to you 15 minutes before your check-in time. A lockbox code is also provided for secure key access throughout your stay. All details will be shared via WhatsApp and your Airbnb listing.

Question 3

Can I check in early or check out late?

Accepted Answer

Early check-in and late check-out are subject to availability. Please message us in advance via WhatsApp and we'll do everything we can to accommodate your request. Luggage storage is available if your room isn't ready yet.

Question 4

s parking available at the property?

Accepted Answer

Yes! We offer on-site parking free of charge for our guests. Limited street parking is also available nearby. Please contact us via WhatsApp if you have specific parking needs or questions.

Question 5

Do you offer airport transfers?

Accepted Answer

Absolutely. Our private concierge can arrange private airport transfers from both Cancun International Airport and Tulum Airport, ensuring a smooth and comfortable arrival and departure. Simply message us on WhatsApp to book and for pricing details.

Question 6

What appliances and amenities are included in each apartment?

Accepted Answer

Every suite at Esmeralda Boutique Residences is thoughtfully curated for your comfort and includes: a Nespresso machine, washer/dryer, hair dryer, shower towels, and pool towels.

Question 7

Is the kitchen equipped for cooking?

Accepted Answer

Yes! Each suite comes fully equipped for cooking, including basic cooking utensils, cups and wine glasses, plates and bowls (set for two guests), and cutting boards with knives. Whether you're preparing a quick breakfast or a full meal, everything you need is right there.

Question 8

Are laundry supplies available?

Accepted Answer

Yes! Soap pods are available for your use and can be requested through our virtual receptionist. If you need assistance accessing them, don't hesitate to reach out via WhatsApp.

Question 9

Is coffee provided?

Accepted Answer

Each suite is equipped with a Nespresso machine. For coffee pods and restocking, please reach out to our concierge via WhatsApp and we'll be happy to assist.

Question 10

Is there a pool at Esmeralda Boutique Residences?

Accepted Answer

Yes! Our property features a beautiful pool available exclusively to our guests, offering the perfect setting to relax and unwind in true Tulum style.

Question 11

What are the pool hours?

Accepted Answer

The pool is available for guest use during daylight hours. Please be mindful of other guests and keep noise levels considerate, especially during early morning and evening hours.

Question 12

Are pool towels provided?

Accepted Answer

Absolutely — pool towels are included in every suite, so you can head to the pool anytime without worry.

Question 13

Are there pool chairs or loungers?

Accepted Answer

Yes, the pool area is equipped with loungers and seating for guests to enjoy. We recommend heading down early during peak season to secure your preferred spot.

Question 14

Can I bring food or drinks to the pool area?

Accepted Answer

Guests are welcome to enjoy drinks and snacks at the pool. Please keep the area tidy and be considerate of shared spaces. Our concierge can also recommend nearby restaurants and delivery options if you'd like a full meal poolside.

Question 15

Is the pool heated?

Accepted Answer

Please reach out to our concierge via WhatsApp for current pool details and temperature information during your stay.

Question 16

Are children allowed in the pool?

Accepted Answer

Children are welcome at the pool under direct parental supervision at all times. Please be mindful of other guests enjoying the space.

Question 17

What services does the concierge offer?

Accepted Answer

Our private concierge is available via WhatsApp and can assist with: private airport transfers, exclusive tours and activities in Tulum, personalized dining and entertainment recommendations, in-suite massages, and any special requests to enhance your stay. Just ask — we're here to make it unforgettable.

Question 18

Is WiFi included?

Accepted Answer

Yes, complimentary WiFi is included with your stay. Network and password details will be sent to you via WhatsApp prior to your arrival and are also available on your Airbnb listing.

Question 19

Can I book tours and activities through you?

Accepted Answer

Yes! Our concierge specializes in curating exclusive experiences around Tulum — from cenote visits and Mayan ruins to beach clubs and jungle adventures. Reach out via WhatsApp to explore your options and let us handle the bookings.

Question 20

Are in-suite massages available?

Accepted Answer

Yes, we offer in-suite massages for the ultimate relaxation experience without leaving your room. Contact our concierge via WhatsApp to schedule your session and for pricing details.

Question 21

What type of property is Esmeralda Boutique Residences?

Accepted Answer

Esmeralda Boutique Residences is a tranquil, multi-unit boutique property in Tulum, Mexico, where luxury meets comfort. Each suite is thoughtfully curated to offer a private, serene retreat with personalized service and all the comforts of home.

Question 22

Is there on-site maintenance support?

Accepted Answer

Yes, our maintenance team is on-site and ready to assist should any issues arise during your stay. Simply notify our concierge via WhatsApp and we'll respond promptly.

Question 23

What are the house rules?

Accepted Answer

We ask all guests to respect the peaceful atmosphere of our boutique residences, be mindful of noise levels especially during evening hours, and treat the property with care. Specific house rules will be provided in your booking confirmation and on your Airbnb listing.

Question 24

How do I get in touch during my stay?

Accepted Answer

The easiest way to reach us is via WhatsApp. Our concierge is available to handle any request — from activity bookings to maintenance issues — ensuring a smooth and enjoyable stay from start to finish.

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