Frequently Asked Questions for The Secret Garden HTX: Stylish 5 BR Home with Hot Tub, Chef, Massage & Mixology class

Question 1

How do I book your experiences/upgrades?

Accepted Answer

At LuxeStays Houston, we partner with well known and experienced vendors to make your stay a memorable one.

Once booked, you let us know the upgrades you would like and we send you a questionnaire to fill out for each vendor or send their direct information. The questionnaire is sent directly to the vendor who will call you to discuss details and pricing.

Question 2

What is your early check-in and late check-out policy

Accepted Answer

Check-in time is at 4pm. Check-out time is at 11am.

EARLY CHECK-INS
Guests can request early check-ins within 1 day of their arrival. Early check-in is not guaranteed and we will not be able to approve any early check-ins before this 1-day window. If early check-in is available, guests will be charged a fee of $25 per hour up until the normal check-in time. Early check-ins will not be allowed before 8am.

LATE CHECK-OUTS
Guests can request late check-outs within 2 days of their departure only. Additionally, any last minute requests will not be considered (the night before checkout). Late checkouts are not guaranteed and we will not be able to approve any late check-outs before before this 2-day window. If late check-out is available, guests will be charged a fee of $25 per hour after the normal 11am check-out time. Late checkouts will not be allowed past 4pm.

Question 3

How far are you from the airport?

Accepted Answer

The closest airport is Hobby (HOU). That airport is 15 min (9 miles) from Bloom House.

George Bush Intercontinental (IAH) is a close second at 33 minutes away.

Please keep in mind that these estimates do not factor in traffic.

Question 4

How far are you from Downtown?

Accepted Answer

The  Secret Garden is located 6 miles from the heart of Downtown. It can take anywhere from 6 to 12 minutes to get to downtown, depending on the part of Downtown and not including traffic.

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