Frequently Asked Questions for The Cole: Mid-Century Modern Boutique Hotel with Pool, On-Site Bar + Restaurant & Mountain Views

Question 1

What if I would like to make a group reservation?

Accepted Answer

We consider a group to be a reservation of 6 rooms or more. For any group reservations, we request that you contact us directly or use the form that is spawned when you select 6+ rooms in the Check Availability function above.

Question 2

Can I use another party's authorized credit card to pay for my room?

Accepted Answer

Yes. However, our hotel will only recognize a credit card on which the authorized payee’s name is clearly present and visible, copy of the payee’s identification and a credit card authorization form is completed and faxed back to our property. You can contact us for the Credit Card Authorization Form and for further instructions if your reservation will have a third party payee.

Question 3

What are your hotel policies?

Accepted Answer

You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.

Question 4

Are my credit card and personal details safe?

Accepted Answer

Yes, when you book your stay via the INNsight.com booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.

Question 5

How do I cancel or modify my reservation?

Accepted Answer

Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email. Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation for the cancellation.

Question 6

How can I make a special request?

Accepted Answer

During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.

Question 7

How do I know if my reservation is confirmed?

Accepted Answer

As soon as you have completed the booking process, a confirmation page will appear in your browser session. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online. We will also send you a confirmation email with all of your booking information.

Question 8

Can I make a reservation without a credit card?

Accepted Answer

No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.

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