Frequently Asked Questions for Villa Onyx Tulum

Question 1

Is the private chef included in the nightly rate? Do we need to buy groceries separately?

Accepted Answer

The Private Chef Experience is an optional add-on service — it is not included in the base nightly rental rate. However, once you book the chef experience, everything food-related is completely taken care of. You do not need to purchase groceries, plan meals, or make a single trip to the store.

Every Onyx Chef package includes:
✔️ All ingredients and groceries
✔️ Water and ice
✔️ Select alcohol
✔️ Sous chef assistance for larger groups
✔️ Full cleanup after every meal — no dishes, no stress

The Onyx Chef Experience is custom quoted based on your group size, number of days, and meals selected.

To receive a personalized quote, please reach out directly:
📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com

Question 2

What meals can the private chef cover? Is there a set menu or is it customizable?

Accepted Answer

Your Onyx Chef is available for breakfast, brunch, lunch, and dinner — any combination, any day of your stay. There are no fixed meal time restrictions; the schedule is built entirely around your group's preferences and rhythm.

Popular meal combinations include:
* Breakfast only — light, leisurely, and the most affordable tier
* Lunch only — great for groups who prefer to go out for dinner
* Dinner only — our most popular single-meal selection, especially for celebrations
* Breakfast + Dinner — the most popular combination overall
* All three meals daily — the ultimate full-service villa experience

THE MENU IS FULLY CUSTOMIZABLE
Prior to your arrival, our team will connect you with your Onyx Chef to discuss your group's preferences, dietary restrictions, allergies, and any special requests. Whether you're envisioning a lavish poolside brunch, a romantic sunset dinner, or a celebration feast — your Onyx Chef will craft a menu tailored specifically to your group and occasion.

Our Onyx Chefs are experienced across a range of cuisines and styles, and are well-versed in creating personalized menus for all tastes and occasions — including family-friendly meals that cater to guests of all ages.

To discuss your preferred meal schedule and receive a custom quote, please contact us:
📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com

Question 3

What is included in the base rental price? What are all the available add-ons and their costs?

Accepted Answer

Here is a full, transparent breakdown of everything included in the base rental and everything available as an add-on at Villa Onyx.

INCLUDED IN EVERY STAY (base nightly rate):
✔️ Exclusive use of all 5 private suites
✔️ 42' pool & heated jacuzzi
✔️ 24/7 private security
✔️ Daily housekeeping
✔️ Private gym access
✔️ Complimentary Starlink WiFi
✔️ Concierge services

AVAILABLE ADD-ONS (each custom quoted):

🍽️ Onyx Chef Experience
Breakfast, brunch, lunch, and/or dinner prepared by your Onyx Chef. Includes all ingredients, groceries, water, ice, select alcohol, sous chef assistance, and full cleanup. Priced based on group size, meals selected, and length of stay.

🍹 Private Bartender
Crafted cocktails, mocktails, and full bar service at the villa. Pairs perfectly with the Onyx Chef Experience for a fully all-inclusive feel.

💆 Wellness & Spa Services
Massages, private yoga sessions, sound healing, and poolside nail care. Priced per service. For larger groups, multiple therapists and instructors are coordinated simultaneously.

🚐 Airport Transfers
Private SUVs or shuttles from Cancún International Airport (CUN) or Tulum Airport (TQO) directly to the villa and back. Priced per transfer based on group size and airport.

🚗 Private Transportation & Driver
Private drivers for restaurants, beach clubs, nightlife, cenotes, shopping, and day trips throughout your stay. Available per trip or by the day or evening.

🛥️ Sunset Yacht / Catamaran Charter
Private vessel exclusively for your group with open bar, snorkeling stops, Caribbean sunset views, and music. Arranged through our trusted local partners and priced based on vessel type and duration.

🌿 Excursions & Activities
Cenote tours, Mayan ruins, Sian Ka'an Biosphere Reserve, beach club access, and more — curated and coordinated by our concierge team.

There are no surprise fees beyond what is agreed upon in your custom package. Everything is transparently quoted and confirmed before booking.

For a full itemized quote tailored to your group:
📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com

Question 4

Do you offer airport transfers and transportation around Tulum during our stay?

Accepted Answer

Yes — we offer a full suite of private transportation services to make your entire stay completely seamless from the moment you land.

AIRPORT TRANSFERS
We provide private transportation from both Cancún International Airport (CUN) and Tulum Airport (TQO) directly to Villa Onyx, and back again at departure. We offer upscale SUVs for smaller groups and spacious shuttles for larger parties, with experienced drivers ensuring a secure and punctual arrival. For larger groups we ensure everyone travels together with plenty of room for luggage.

To arrange your airport transfer, please share:
* Your arrival airport (Cancún or Tulum)
* Your flight number and arrival date/time
* Your departure date and time (for the return transfer)

TRANSPORTATION AROUND TULUM
Our concierge team is available throughout your stay to coordinate private transportation to anywhere you'd like to go — beach clubs, world-class restaurants, cenotes, Mayan ruins, nightlife, shopping, and more. Transportation can be arranged per trip or by the full day or evening depending on your itinerary.

All transportation is priced as an add-on separate from the base nightly rate and is quoted transparently before confirmation — no surprise fees.

To arrange transfers or get a transportation quote for your stay:
📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com

Question 5

What wellness and spa services are available, and how much do they cost for a group?

Accepted Answer

Villa Onyx offers a comprehensive wellness and spa menu available as add-on services throughout your stay. Our team coordinates multiple therapists and instructors simultaneously for larger groups — so everyone is served at the same time, making it a true shared experience rather than a one-at-a-time situation.

OUR WELLNESS MENU INCLUDES:
💆 Massages — Swedish, deep tissue, and relaxation options
🧘 Private yoga sessions — all levels welcome, poolside or indoor
🔔 Sound healing ceremonies — deeply restorative and unique to Tulum
💅 Poolside nail care services

All wellness services are priced per service and vary based on session length, number of therapists or instructors required, and scheduling. Because group wellness pricing depends on the size of your party and your preferred services, we provide a personalized quote for every inquiry.

For an accurate quote on wellness services for your group, please reach out directly with your group size and preferred services:
📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com

Question 6

Do you offer sunset yacht or catamaran charters and other excursions?

Accepted Answer

Absolutely — our concierge team can arrange a wide range of curated experiences and excursions throughout your stay, including private sunset yacht and catamaran charters.

SUNSET YACHT / CATAMARAN CHARTER
One of the most unforgettable experiences you can add to a Tulum stay. Our concierge works with trusted local partners to arrange a private vessel exclusively for your group. A typical charter includes:
* Private boat exclusively for your group
* Breathtaking Caribbean sunset views
* Snorkeling stops at pristine reef locations
* Open bar on board
* Music and celebration at sea

Pricing varies depending on vessel type, charter duration, and group size.

OTHER EXCURSIONS & ACTIVITIES WE ARRANGE:
🌊 Cenote tours — swim in Tulum's legendary underground rivers
🏛️ Mayan ruins — guided visits to ancient archaeological sites
🌿 Sian Ka'an Biosphere Reserve — UNESCO World Heritage eco-adventure
🏖️ Beach club access — Tulum's world-renowned beachfront clubs
🛍️ Shopping — curated local market and boutique tours

All excursions are coordinated by our concierge team and priced based on group size and activity. Private transportation to and from all excursions can be arranged as part of the same package.

To build your excursion itinerary and receive a full quote:
📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com

Question 7

Can you reference or share a previous guest's package for us to replicate?

Accepted Answer

We truly appreciate you reaching out, and we love that a past guest's experience at Villa Onyx inspired your trip — that means the world to us!

However, out of respect for the privacy and confidentiality of all our guests, we are unable to reference, share, or access previous guests' quotes, packages, or booking details under any circumstances — even as a general point of reference. Every guest's information is kept strictly private.

THE GOOD NEWS: you don't need a reference package to get the exact experience you're looking for. Simply describe to us the type of stay you have in mind — the vibe, the meals, the activities, how you'd like to spend each day — and our team will build a fully custom package from scratch that matches or exceeds what you've heard about.

Whether it's a welcome drinks and snacks arrival, daily Onyx Chef breakfasts, poolside afternoons, spa days, or nights out in Tulum — we can recreate any itinerary style based on your description alone.

Please reach out and share your vision with us:
📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com

Question 8

Do you accommodate families with children, and is the villa available during the holiday season?

Accepted Answer

Yes to both — families with children are warmly welcomed at Villa Onyx, and we are available during the holiday season.

FAMILIES & CHILDREN
Your Onyx Chef is experienced in crafting menus that work beautifully for mixed groups of adults and children of all ages. Prior to your arrival, simply share the ages of your little ones along with any preferences, allergies, or dietary needs and every meal will include thoughtful, delicious options for the whole family. The villa's amenities — including the 42' pool, heated jacuzzi, private gym, and spacious suites — are all well-suited for family stays.

HOLIDAY SEASON AVAILABILITY
Villa Onyx is available during the holiday season, including Christmas and New Year's. However, this is our most sought-after period and availability fills up very quickly. We strongly encourage reaching out as early as possible to confirm your dates and lock in your reservation.

Please note that holiday season stays may reflect seasonal pricing rates. Your Onyx Chef Experience and all add-ons will be custom quoted based on your group size, preferred meals, and length of stay.

To check holiday availability and receive a full quote for your family stay:
📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com

Question 9

I'm a content creator — do you offer hosted stays or brand partnership opportunities?

Accepted Answer

Thank you so much for reaching out and for your interest in Villa Onyx — we truly appreciate it, and we love the idea of Villa Onyx being featured through authentic, high-quality content.

REGARDING HOSTED STAYS & MEDIA PARTNERSHIPS
We value the power of content creation and understand the impact that dedicated lifestyle and travel creators bring to a destination. At this time, all collaboration and media partnership inquiries are handled exclusively by our management team and evaluated on a case-by-case basis to ensure the right fit for both parties.

TO BE CONSIDERED, PLEASE SEND THE FOLLOWING TO OUR TEAM:
* Your preferred travel dates
* Your media kit or a summary of your platforms and analytics
* A brief description of the content deliverables you envision
* Links to recent brand collaborations or sponsored content

Our team will review your proposal and respond promptly.

Please note that regardless of partnership outcomes, Villa Onyx is available to book as a standard reservation at any time — and we would be honored to host you for any occasion.

📧 reservations@villaonyxtulum.com
📞 +1 (970) 389-8095 | +52 (984) 280 5586
🌐 www.villaonyxtulum.com
📸 instagram.com/villaonyxtulum

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