Frequently Asked Questions for The Gallatin Hotel: 5-Star Rated East Nashville Boutique Hotel

Question 1

What is a concierge-less hotel?

Accepted Answer

Our hotels are all concierge-less— similar to an Airbnb— meaning we do not have a front desk on site but our managers are on call 24/7 to help guests with whatever they need. We have self check-in/check-out, which means no waiting in long lines to check-in and a seamless check-out process!  Need restaurant recommendations? Shoot us a text or check out our guidebook! Need extra towels or help with an issue in your room? We are always just a phone call away! We are here for YOU for the entirety of your stay, and our guests have been thrilled with the customer service we provide around the clock.

Question 2

How do I book a room?

Accepted Answer

Click our website, thegallatinhotel.com, to check availability, prices, and book your room! If you still have questions after doing so, feel free to email us and we will be happy to help! (manager@thegallatinhotel.com)

Question 3

How do I check in?

Accepted Answer

We are not your typical hotel. We’ll email you a unique code that will give you access to the building and your room. There will not be an employee on-site to check in/out with. However, we are just a phone call, text or email away. If you need anything during your stay, please reach out at any time.

Question 4

Is there parking? Is it free?

Accepted Answer

There is a parking lot behind the building for guests of The Gallatin. Each room booked is allotted one parking space free of charge. All we ask is that you text or email your vehicle’s make, model, & color before arrival to 615-861-1634 or manager@thegallatinhotel.com to register your car for your stay. Unregistered cars will be towed at the owners expense.

Question 5

Are there quiet hours?

Accepted Answer

Quiet hours for the rooms and the lobby are from 10:00pm – 8:00am. There are always other guests in the building (many in town for business or a quiet get away) so please refrain from being too loud, yelling, playing loud music, etc. between those times. We want everyone to have a blast when they go out in Nashville, but we want The Gallatin to be enjoyable for everyone and for every guest to get a good night’s sleep! If we have other guests reach out and complain, we will be forced to ask you to leave the property.

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