Frequently Asked Questions for Hotel Ella: Boutique Hotel with Old-World Charm in the Heart of Austin

Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is at 3:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request but we cannot guarantee this in advance.

Question 2

What parking options are available at the hotel?

Accepted Answer

The hotel offers on-site valet parking for guests at a rate of $50 per night.

Question 3

Do the rooms have coffee makers and mini-fridges

Accepted Answer

Yes, all rooms are equipped with mini-fridges and Nespresso machines, along with decaf and caffeinated espresso pods, cream, and sugar.

Question 4

What are the pool courtyard hours?

Accepted Answer

The pool courtyard is open daily from 7:00am -10:00pm!

Question 5

Is there Wi-Fi available in the hotel?

Accepted Answer

Yes, complimentary Wi-Fi is available throughout the hotel for all guests.

Question 6

Is Hotel Ella pet friendly?

Accepted Answer

Yes, Hotel Ella is pet-friendly! There is a one-time fee of $50 for pets. However, pets are not allowed in food service areas, and service animals are exempt from this policy

Question 7

What are your cancellation policies?

Accepted Answer

We offer three rates for each room, providing varying levels of flexibility:

Non-refundable (NR): This rate is charged at booking and is non-refundable 
Semi-Flexible (SF): Any cancellations made within 14 days of arrival are subject to 100% of the reservation cost.  
Fully Flexible (FF): Any cancellations made within 2 days of arrival are subject to 100% of the reservation cost.

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