Frequently Asked Questions for Grand Escape

Question 1

Will I need a valid ID to book this home?

Accepted Answer

Yes. You will be required to provide a copy of a valid government-issued ID and matching credit card prior to check-in. We collect this data through our partner, Truvi.

Question 2

Is there any protocol that I need to follow when I book this home?

Accepted Answer

Please be advised that all guests will be asked to sign a rental usage agreement that governs the terms of the stay. Please be advised that all guests will be asked to sign a rental usage agreement that governs the terms of the stay. By completing the reservation you agree to the following:
The HOUSE RULES, for the House located at  8366 4th Street, Los Angeles, CA  90048, as outlined below, apply to the Booking Party (name on the reservation) and anyone else staying at the home (Guests) and/or visiting the home (GUESTS) with pre-approval from host/co-hosts. By signing the HOUSE RULES, the Booking Party is acknowledging full awareness of them and compliance with them.

Furthermore the GUESTS and any Friends of Guests visiting the home shall hereby indemnify and hold harmless the Hosts and the Co-Hosts against any and all claims of personal injury or property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss.

Guests expressly recognize that any insurance for property damage or loss which the Hosts and Co-Hosts may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance for Themselves and Their Guests if such coverage is desired.

The Booking Party (Guest) also agrees that by signing, ALL guests included in the reservation/booking as well as any/all visitors to the home during the booking period, have full knowledge of the HOUSE RULES and agree to be bound by them while on property.  
All Guests see that the home has a pool, spa, tread mill, etc. and understand that they will need to exercise caution to use any of the above facilities/amenities.

By signing, the Booking Party and Guests agree that they are willingly using the pool, spa, tread mill, etc and will adhere to all rules as outlined in the House Rules manual.

If the Booking Party and Guests end up experiencing personal injury as a result of use, they agree that they will not hold the Homeowners of the home/co-hosts liable for those injuries.

Accordingly, the booking party & guests expressly waive any and all liability that the Homeowners/co-hosts might incur as a result of any personal injuries they might experience because of using these facilities/amenities.

The Booking Party and Guests hereby waive their rights to seek liability for any injuries arising from the use of the pool, spa, tread mill, etc. located at 8366 W. 4th St, Los Angeles, CA 90048 from the Homeowners as well as their past, present and future heirs, attorneys, agents, representatives, employees, managers, successors-in-interest and assigns. The Booking Party and Guests make this agreement willingly, and understand that they can easily not use these facilities/amenities.

Question 3

Do I need to submit names of the other people on the reservation?

Accepted Answer

Yes, all quests who are staying at the home overnight must submit their names to be included on the reservation. They must also agree to be bound by the rental terms and conditions.

Question 4

What time can I arrive?

Accepted Answer

Check in time is at 3 PM. We know people sometimes like to arrive early and occasionally we can accommodate an earlier check in. Please request through our store: https://app.thehost.co/7312/ and you will receive notification if it's possible.

Question 5

How do I get in?

Accepted Answer

We have left 1 red/blue house key in the lockbox so you can arrive and check in at your convenience. The lockbox is located to the left of the garage (as you face it) on the side wall. The code is 5379. Please do not remove the silver keys inside of it. We will leave an additional red/blue key inside the front door, on the table.

Question 6

Is there parking on site?

Accepted Answer

Yes, there is space in the driveway for 2 cars and plenty of free street parking. Be mindful of street cleaning & overnight restrictions. We have 2 additional parking passes for the street. There are in the cubby to the right as you enter and available for your use during your stay. Please be sure to return them as there's a $150 fee to replace if they are lost.

Question 7

Anything else I should know about my reservation?

Accepted Answer

When you book your stay with us, every stay gives back. In partnership with Kind Traveler, your stay results in a $1 per night donation to support Wolf Connection. Wolf Connection’s mission is to transform lives through reciprocal relationships between wolves and humans. Through our community impact program, every $1 you contribute will go directly to supporting Wolf Connection. Additionally, Nonpareil Stays will match every $1 donated to the cause. You’ll see a line item for “Community Impact Program” on your folio.

Question 8

Does this home have noise restrictions?

Accepted Answer

Enjoy all the interior and outdoor spaces but please keep noise levels low between 10 PM and 8 AM to respect our neighbors. Thanks!

Question 9

Is there a smoking policy?

Accepted Answer

Smoking is strictly prohibited inside and outside the house.

Question 10

What's the policy if I forget something at the house after I've checked out?

Accepted Answer

Please keep track of your personal belongings. ANY valuables left on the property/site are left at your own risk. Owners & co-hosts are not responsible. Any personal items left on premises post-checkout by guests will be subject to a $50 convenience fee for returning (via USPS, UPS and/or Fed-x)

Question 11

Are there any services available to us during our stay?

Accepted Answer

Nonpareil Stays is a full service concierge team. We are ready to assist with all of your requests e.g. chef service, masseuse, yoga instructor, car rental, just to name a few. These require advance notice and are billed separately. You can reach us at support@nonpareilstays.com or Lisa 310.989.4039 & Deanna 310.729.7324 ~ Nonpareil Stays

Question 12

Is there a guidebook for the home?

Accepted Answer

Yes, there is a digital Guidebook for the home that includes the House Manual with information on all the house's systems along with neighborhood info, restaurant recommendations, activities and more. The link will be sent once the booking is confirmed & paid.

Question 13

Is there any part of the house off-limits?

Accepted Answer

Guests will have access to all parts of the house with the exception of garage and locked owner closets.

Question 14

Any other details I should know about the home?

Accepted Answer

Please keep in mind that you are staying at a private home. We want you to enjoy yourselves, but please respect the rules and belongings of the homeowners. Thanks.

Question 15

Does the home have a filtration system?

Accepted Answer

The entire home has a built-in water filtration system and reverse osmosis for drinking water via a separate spigot in the kitchen.

Question 16

Is the pool heated?  How do I use it and the spa?

Accepted Answer

Yes, it is a saltwater pool and can be heated for an additional fee/day. Please keep in mind that it can take up to 12 hours to heat. Please keep in mind that you CANNOT heat the Pool and Spa simultaneously. You will find the remote for the pool/spa on the kitchen counter. When you have finished heating the pool or spa, please turn it off for efficiency and cost. It is very important that the pool not remain heated 24/7. Please also pay special attention to the safety rules.

Question 17

Any rules for the pool?

Accepted Answer

SAFETY RULES FOR THE POOL/SPA: 
THE POOL IS SHALLOW! So, do not enter headfirst (absolutely no diving).
-No children may go in or near the pool unless CLOSELY supervised. 
-No food or drinks in the pool

Question 18

Where can I find info on the house systems - refrigerator, oven, etc.?

Accepted Answer

Our digital Guidebook for the home includes the House Manual with information on all the house's systems & how to operate them. A link will be emailed to you on the day of your arrival.

Question 19

What's the Wi-Fi info?

Accepted Answer

Network: HomeGuest
Password: LottaFun6255

Question 20

Is there anyone who comes to service the house that we should know about?

Accepted Answer

The Gardener comes once a week on Thursdays and will put the trash bins back onto the property.

Question 21

What about TV?

Accepted Answer

The televisions come equipped with Apple TV, the remotes are located next to the TV or on the nearest surface

Question 22

What time is checkout?

Accepted Answer

Check-out time is at 11 AM. Occasionally we can accommodate a later check-in for a separate fee. Please request through our store: ➡️ https://app.thehost.co/7312/ and you will receive notification if it's possible.

Question 23

Is there anything I need to do with checking out?

Accepted Answer

Please leave all linens on beds and towels in bathrooms and our cleaning team will handle when they arrive shortly after 11 AM. Please lock the doors when you leave and make sure all appliances are turned off. Keep in mind your door code will expire at 11:30 AM on your departure day.

Please also make sure all doors are locked, appliances are off. Please make sure 1 key is returned to lockbox and other keys are inside on table to left as you enter.

Question 24

Is there laundry?

Accepted Answer

Yes, the washer and dryer are located off the hallway on the upper level.

Question 25

Anything else to know?

Accepted Answer

We look forward to hosting you and hope you'll have a fantastic stay!

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