Frequently Asked Questions for Rooftop by Downtown Tulum

Question 1

Is there a dress code?

Accepted Answer

No strict dress code — we welcome almost any style. That said, this is one of the most beautiful spots in Tulum, so it's always worth dressing up for the occasion.

Question 2

What time do DJs start playing?

Accepted Answer

Music varies by day, but we typically have a DJ playing from 5PM to 1AM.

Question 3

Is the pool open to all guests or only for hotel guests?

Accepted Answer

The pool is open to all rooftop guests, no hotel stay required.

Question 4

Do you have live music or is it always DJ sets?

Accepted Answer

Our live music experience is our DJs — carefully selected artists who set the tone for the night, not background playlists.

Question 5

Do you accommodate large groups or private events?

Accepted Answer

Absolutely. We work with groups of all sizes and can organize private events tailored to your needs.

Question 6

Can I rent out the rooftop exclusively for a private event?

Accepted Answer

Yes, full venue buyouts are available. Contact us directly to discuss your event.

Question 7

Is there a minimum spend for group bookings?

Accepted Answer

No minimum spend required

Question 8

Do you offer birthday or bachelorette packages?

Accepted Answer

Yes, we have packages for birthdays, bachelorette parties and other celebrations. Reach out to our team for details.

Question 9

Does the kitchen close earlier than the bar?

Accepted Answer

Our kitchen stays open until closing time at 1AM

Question 10

Do you offer hookah?

Accepted Answer

Yes, we offer premium hookah service with a selection of flavors.

Question 11

Do you accept credit cards?

Accepted Answer

Yes, we accept card payments.

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