Frequently Asked Questions for Private Cancun Airport Transportation with Happy Shuttle

Question 1

How does transportation work for a large group?

Accepted Answer

We coordinate your group’s transportation based on each passenger’s flight info, so everything runs smoothly with little to no waiting.

Question 2

Will the driver be waiting when we exit the terminal?

Accepted Answer

A greeter will meet you at the terminal. Once everyone has checked in, we’ll call in your shuttle for pickup.

Question 3

What do you need to give me a quote?

Accepted Answer

Just send us your travel dates, number of passengers, and hotel destination—we’ll get back to you with a custom quote.

Question 4

What’s the biggest shuttle you offer?

Accepted Answer

Our largest shuttle holds up to 16 passengers and 12 pieces of luggage. But for groups with different flight times, we usually recommend smaller vehicles for better coordination.

Question 5

Is the shuttle private or shared?

Accepted Answer

All of our services are private—your group won’t share a shuttle with anyone outside your party.

Question 6

How do we find our shuttle at the airport?

Accepted Answer

We have meeting points at each terminal. You’ll receive those details after booking and payment.

Question 7

How much luggage can we bring?

Accepted Answer

Our standard shuttles (up to 10 passengers) allow 10 bags. The 16-passenger shuttle allows 12. For oversized luggage, we may recommend a separate luggage shuttle.

Question 8

Do you offer group discounts or promo codes?

Accepted Answer

Yes—we offer a 5% discount code for online round-trip bookings. Just note that these bookings are not grouped with personalized service and run with our standard shuttles.

Question 9

What counts as a group?

Accepted Answer

A group usually involves passengers needing more than one shuttle or arriving/departing on different flights.

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