Frequently Asked Questions for Cancún Catamaran to Isla Mujeres + Snorkel, Open Bar & Lunch

Question 1

Can I cancel my booking?

Accepted Answer

Yes, we offer free cancellation up to 24 hours before the tour. If you need to cancel, please contact us as soon as possible.

Question 2

How do I book a tour?

Accepted Answer

You can book a tour directly on our website. We offer online booking with automatic confirmation. A 25% deposit is required to secure your reservation.

Question 3

Are there any additional costs?

Accepted Answer

Yes, there are additional costs for transportation and the dock fee:
● Transportation: Hotel pick-up and drop-off can be arranged for an additional cost. Please contact us for details.
● Dock Fee: There is a dock fee of $20 USD per person.

Question 4

What happens if the weather is bad?

Accepted Answer

Safety is our top priority. If the weather conditions are not suitable for the tour, we will either reschedule your tour or provide a full refund.

Question 5

Do you provide transportation?

Accepted Answer

Yes, transportation is available for an additional cost. Please provide your hotel details when booking, and we will arrange the pick-up and drop-off for you.

Question 6

What languages do your guides speak?

Accepted Answer

Our guides are fluent in both English and Spanish.

Question 7

What makes Isla Mujeres special?

Accepted Answer

Isla Mujeres is renowned for its crystal-clear waters, vibrant marine life, and rich cultural heritage. During our tour, you will have the chance to:
● Snorkel at the famous El Meco Reef
● Relax on Playa Norte, one of the best beaches in the world
● Explore the charming town of Isla Mujeres with its quaint streets, vibrant markets, and local shops
● Enjoy exclusive access to the best beach clubs on the island with premium food and drinks

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