Frequently Asked Questions for Cruzzin' Nashville: Hop-On, Hop-Off Distillery & Brewery Tour

Question 1

Do you accept cash?

Accepted Answer

No. For the safety and convenience of our customers and employees, we are cashless establishment. We accept all major credit and debit cards.

Question 2

How do I book a tour?

Accepted Answer

All tour bookings are created online. Please call if you have any challenges.

Question 3

What should I bring on the tour?

Accepted Answer

We encourage you to bring your camera, weather appropriate clothing and a sense of humor!

Question 4

Can I bring drinks / food onboard the vehicle?

Accepted Answer

Yes, snacks and non-alcoholic beverages are allowed on our vehicles. This tour does not allow any type of open container alcoholic beverages onboard.

Question 5

Can I smoke on the tour?

Accepted Answer

There is no smoking allowed on the vehicle. This includes, electronic cigarettes and vapes! No exceptions.

Question 6

Where does the tour go?

Accepted Answer

We like to customize your tour if you have a Music City bucket list. If not, our professional guides will bring you by local attractions, historical spots, the riverfront, Broadway, Country Music Hall of Fame, farmers market, Marathon Village, Bicentennial Park, Centennial Park, museums, Music Row, & shopping destinations. We tailor our route to what you would like to experience and some must-see destinations.

Question 7

Do you have parking space?

Accepted Answer

We have limited VIP parking that MUST be reserved in advance, but our property is right outside of downtown and short Uber or Lyft ride.

Question 8

Do I pay upfront for my tour?

Accepted Answer

Yes, all tours are booked online. Payment in full at the time of booking is required in order to secure your reservation.

Question 9

Should I tip my tour guide?

Accepted Answer

Our drivers and guides work hard to ensure that your experience is above par. Each one works for and greatly appreciates any tips received. The customary tip amount is 20%.

Question 10

What is your cancellation policy?

Accepted Answer

We require 14 days advance notice to cancel and receive a refund. All tour cancelled inside the required 14 day window will not be refunded, we will issue a gift card to use toward a future booking. The gift card does expire.

Question 11

What is your weather policy?

Accepted Answer

Our tours run rain or shine! All of our vehicles are equipped with a hardcover roof to protect from the elements. If the weather becomes unsafe, we will reach out to you for possible rebook or issue a refund.

Question 12

Do you have rain canopies?

Accepted Answer

Yes! We have weatherproof canopies that are attached the vehicle to keep you dry! They so that you can still enjoy the sights of Nashville!

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