Frequently Asked Questions for Paddle Pub Party Cruise: BYOB Drinks, Dancing & Fun on the Water

Question 1

Does the boat run rain or shine?

Accepted Answer

YES! Paddle Pub Connecticut operates in rainy weather, too. The vessel is covered by a canopy protecting passengers from above. We only operate under weather and water conditions that allow a safe and enjoyable boating experience, as determined by one of our Captains. Please see our cancellation policy below.

Question 2

What’s your cancellation policy?

Accepted Answer

Paddle Pub CT Cancellation & Weather Policy

Paddle Pub CT reserves the right to cancel, delay, or cut short any cruises as needed due to weather, mechanical issues, or any other possible events or reasons.  
Paddle Pub CT makes every effort to run cruises as scheduled and will only cancel if necessary for the safety of our guests and crew.
Decisions to delay or cancel cruises are the sole discretion of Paddle Pub CT Captains and management.
Cruises do operate in rain, but not under dangerous conditions such as high winds or thunder and lightning.
Canceled cruises can be rescheduled immediately or converted to store credit for you to reschedule at your convenience.  
Tickets purchased with trip insurance coverage would be eligible for refund, minus the cost of the insurance.  
Tickets purchased without trip insurance are not eligible for refund at any time.
If a cruise needs to be canceled while under way it will be considered a full cruise after 60 minutes and no credit or refund will be given;  between 30-45 minutes into the cruise will be considered a partial cruise and given a store credit valued at half their purchase; 30 minutes or less will be given a store credit valued at their full purchase. 
Public cruises must have a minimum of 10 total tickets purchased, or it will be rescheduled.

In the event of weather delays or cancellation for any reason, we will do our best to give you notification as far in advance as possible, but most weather calls are made the day of the cruise. Paddle Pub CT Management or Crew members will be in contact via text, email or cell in the event a delay or cancellation is needed.

What is your Refund Policy?
All Paddle Pub CT ticket sales are final and non-refundable, unless Trip Insurance is also purchased.

Tickets purchased without Trip Insurance
Tickets purchased without trip insurance are not eligible for refund at any time.
All sales are final.
All Paddle Pub CT tickets can be rescheduled or converted to store credit for any reason, up to 7 days before the cruise date.
Should Paddle Pub CT need to cancel the cruise due to weather or any other reason, tickets will be rescheduled or converted to store credit.
Tickets purchased with Trip Insurance
All Paddle Pub CT tickets can be rescheduled or converted to store credit for any reason, up to 7 days before the cruise date. 
Tickets purchased with trip insurance can also be canceled for a refund, minus the cost of the insurance, up to 7 days before the scheduled cruise.
Should Paddle Pub CT need to cancel the cruise due to weather or any other reason, tickets purchased with trip insurance can be rescheduled, converted to store credit or refunded.
Gift Certificate and Store Credit Codes
 Bookings using a gift or store credit code can be rescheduled up to 7 days before the scheduled event. 
If the event is canceled by Paddle Pub CT, the booking would be eligible for immediate rescheduling or the code would be cancelled and reinstated for use at your convenience.

Question 3

What can we bring on the boat?

Accepted Answer

Required:
Government issued I.D. (required)
Life vests for any children aged 5-12 years old.

Suggested:
Drinks – beer, wine, hard seltzers, ciders, canned cocktails, and the like are suggested. Please avoid bringing glass on board. Only guests 21 years of age or older may bring or consume alcoholic beverages. Don’t forget some water!
Ice – we do not provide ice
Snacks – keep in mind it can be breezy on the boat
Cups, utensils, plates, napkins, etc – we do not carry these onboard, so please bring what you need and consider bringing reusable items to help the environment and reduce trash.
Decorations – decorations that can be tied or weighted down (remember, it gets windy) and do not obscure the Captain’s view are welcome; no balloons or stringed decorations will be allowed.
Depending on the time of year and weather, don’t forget your sunscreen, sunglasses, rain poncho or jacket!
Please recognize that Pedal Cruise is not responsible for lost or stolen items, items left behind either on the boat, at stops or in between. We do our best to remind our customers to remember their items before they leave.

Question 4

Do we have to sign a waiver?

Accepted Answer

Yes! Please use the link provided in your confirmation email, or shared by your cruise organizer, to complete the waiver online.  Please note that paper waivers are not available and must be completed online.

Question 5

Can riders be under 21 years of age?

Accepted Answer

Riders under the age of 21 are warmly welcomed on our cruises when accompanied by an adult or guardian. The minimum age requirement to participate in any of our cruises, whether public or private, is 5 years old. If there are passengers between the ages of 5 and 17 onboard, it is mandatory for them to be accompanied by at least one parent or guardian over the age of 25 for every 4 minors (ages 5-17) onboard.

To ensure the safety of children aged 5-12, and to comply with CT State Law, it is essential that they wear USCG-approved life vests at all times while on the dock and the vessel for the entirety of the cruise. The child’s parent or guardian is responsible for providing a child’s USCG-approved Type I, Type II, or Type III life vest that is appropriate for the child’s age, weight, and height. Please note that inflatable items, floaties, swimmies, and similar accessories are not permitted as substitutes for the approved life vests.

Question 6

Do we tip the Captain & First Mate?

Accepted Answer

Milford:
Yes please! We encourage guests to tip the Captain & First Mate since they rely on it to pay their bills. Suggested tip for Private Cruises: $150+ and $10+ per person for Group Cruises.
Stamford:
Yes please! We encourage guests to tip the Captain & First Mate since they rely on it to pay their bills. Suggested tip for Private Cruises: $200-300 and $10-15 per person for Group Cruises.

Question 7

How does the boat move?

Accepted Answer

The boat moves by pedal power, which harnesses a water paddle at the rear of the boat, so get ready for fun exercise! We also have a motor, so you can relax as well.

Question 8

Are there any stops on the cruise?

Accepted Answer

Milford:
Most cruises bring guests out on scenic Milford Harbor and out to Charles Island and the Milford Gulf in the Long Island Sound, depending on weather and water conditions.  If conditions warrant, cruises may be restricted to staying in the Harbor. Our cruises do not go past or around Charles Island.
Stamford:
Most cruises bring guests out to scenic Stamford Harbor as it enters the Long Island Sound, and routes may change depending on weather and water conditions.  If conditions warrant, cruises may be restricted to staying in the inner harbor. Our cruises do not go past the Outer Reach of Stamford Harbor.

Question 9

How many seats are there?

Accepted Answer

There are 12 pedaling seats and 10-12 bench seats. There is also some standing room and all guests are asked to share the time at different seating areas if another passenger has not had a chance to experience that area. It’s fun to move around!

Question 10

Can we bring our dog?

Accepted Answer

Public Cruises must remain dog-free; however, well-behaved dogs are welcome on Private Cruises. We suggest bringing a water bowl & food for these furry adventurers. Dogs must be under leashed control at the dock & on the vessel.

Question 11

What features are on the boat?

Accepted Answer

USCG Licensed Captain & First Mate
All required USCG safety gear, including life vests for all passengers
12 pedal stations in the center of the boat, with adjustable seat heights, a bar top center and cup holders
A motor to ease the pressure of pedaling
Small coolers for your use, conveniently stored in the pedal station bar top
Small bag storage under center bar top area
Bluetooth sound system for your favorite playlists
USB phone chargers in case your DJ needs some juice
Lounge sitting area at the bow of the boat
A small bathroom & canopy roof to help keep everyone comfortable

Question 12

What should we not bring on the boat?

Accepted Answer

No firearms or other weapons
Smoking and vaping is not allowed onboard, per USCG regulations.
No balloons or confetti - for the sake of our local wildlife and waterways, we need to ensure all decorations remain on the boat and out of the water or sky.

Question 13

How long is the boat cruise?

Accepted Answer

Cruises last 90 minutes unless indicated otherwise.

Question 14

Are there any special rates for boat riders?

Accepted Answer

Keep an eye out for special rates on our social media: Facebook or Instagram.

Question 15

Is there storage on the boat?

Accepted Answer

While we have small coolers for beverages but we do not have storage areas for large items. We suggest bringing only items that can fit in a small bag or the coolers.

Question 16

Where do we park?

Accepted Answer

Milford:
Free parking can be found at Fowler Park, 1 Shipyard Lane, Milford, CT 06460.  Please note any signage indicating spots that are reserved for Milford Residents only.  There are additional public parking lots located at 37 Helwig St., behind 15 Factory Ln and 38 S. Broad St., and around the Milford Train Station.  Please be prepared to walk 10-15 minutes to get to our meeting place.
Stamford:
Free parking can be found at the Harbor Point Garage at 855 Pacific Street, Stamford, CT 06902 located between Washington Blvd & Harbor Point Rd. Other parking options include street parking and the lot at 200 Washington Blvd. We highly encourage using Uber, Lyft & taxi services, as well as the Metro North Train, a 15-minute walk to the meeting location. Be prepared to walk 10-15 minutes to get to our meeting place. We suggest planning to drop off people and supplies in advance prior to parking.

Question 17

What if we want to stay over near Milford?

Accepted Answer

We have exclusive deals with hotels like the Omni New Haven Hotel, New Haven Hotel & Pizza Palace Airbnb to make your tour experience a Staycation in New Haven! Look for the deals when you book your tour & receive confirmation emails or texts.

Question 18

Where do we meet the boat?

Accepted Answer

Our waiting area is located off Shipyard Lane at the far end of the boat ramp near the kayak storage racks. Please wait for our crew on land at this spot before your cruise.  They will greet you and check your online waivers before escorting you to the boat.
Our waiting area is located at 1 Harbor Point Rd, Stamford, CT 06902 down the steps and under the blue canopy. You’ll see Pedal Cruise signs along the way. Our staff will let you and your group down to the boat through a locked gate when the boat is ready for boarding. Please do not enter through the gate without a Paddle Pub Connecticut staff member since it is private property.

Question 19

What if I am running late?

Accepted Answer

We strongly recommend planning to arrive at least 30 minutes early for your scheduled cruise. For Public Cruises, the boat will leave on time (without you) out of respect for the other passengers and to maintain our schedule.  For Private Cruises, we will wait to leave but it will shorten your time on the water since we need to stay on schedule.

Question 20

Do you provide tours for corporate groups, parties or celebrations?

Accepted Answer

Yes we provide Private Cruises including corporate outings, team building, bachelorette parties and more for groups of up to 20 or 26 people, depending on location. To find out more please contact us.

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