Frequently Asked Questions for Traditional & Permanent Jewelry

Question 1

What’s permanent jewelry?

Accepted Answer

Permanent jewelry is a piece, such as a bracelet, necklace or anklet, that’s custom-fit and welded closed—meaning there’s no clasp. It becomes a seamless part of you until you decide to remove it. We love it as a way to mark a memory, a friendship, or simply add effortless sparkle to everyday life.

Question 2

Will my jewelry lose its shine over time? (Will it tarnish?)

Accepted Answer

No—it shouldn’t! We source our jewelry from reputable vendors, and our gold plating is designed to last. With proper care, your piece will keep its shine.

Question 3

Will I feel anything during the process? (Does it hurt?)

Accepted Answer

Not at all! ✨ The welding process is quick (less than a minute) and completely safe. We place a protective leather patch between your skin and the jewelry, so you never feel the spark. As for comfort, we’ll size your piece carefully to make sure it feels natural—even while sleeping.

Question 4

What if I change my mind later—can it be removed?

Accepted Answer

Yes! Permanent jewelry can be easily removed with a pair of scissors or snippers. If you’d rather not remove it yourself, we’re happy to help.

Question 5

How can I clean my permanent jewelry?

Accepted Answer

The best way is to use a solution of warm water and mild dish soap. Gently scrub your jewelry with a soft toothbrush or cloth to remove oils and dirt. Rinse thoroughly with clean water and pat dry with a lint-free cloth.

Question 6

Help! I broke my Sappy jewelry, what now?

Accepted Answer

Don’t stress — it happens! ✨ While our pieces are made with love and care, jewelry can sometimes snag, loosen, or break. Because we’re a small business, we can’t offer full repairs or replacements, but we always want you to feel supported.
If it’s a permanent bracelet that’s broken at the jump ring, we’re happy to re-weld it for you at a future pop-up for a small fee ($5). For all other pieces, reach out to us and we’ll do our best to guide you with next steps. 💌

At the end of the day, Sappy isn’t just about jewelry — it’s about you feeling confident and cared for.

Question 7

Can you bring the experience to me? (Do you travel for parties?)

Accepted Answer

Yes! We’re happy to bring Sappy to you. Availability depends on party size and distance—just reach out with details, and we’ll confirm what’s possible.

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