Frequently Asked Questions for Catamaran Tour from Cancún to Isla Mujeres

Question 1

What is the Dock fee?

Accepted Answer

The Dock fee, officially known as the Dock and Sanitation Surcharge, is a mandatory fee that passengers using maritime transport services in certain regions must pay.

The Dock (and Reef) fee is essential to protecting our natural resources and continuously improving tourist infrastructure. Through this fee, vital projects are funded, ensuring the conservation of the environment and the enjoyment of natural beauty for many generations.

Components of the dock fee:

Dock fee (dock surcharge):
- Inspection and surveillance: Ensures all tour operators comply with safety regulations and environmental care recommendations.
- Wastewater treatment: Funds the construction of larger treatment plants to prevent waste from reaching the sea.
- Marina and dock repairs: Covers necessary repairs and preventive work due to daily use and natural disasters such as hurricanes.

Reef fee (sanitation surcharge):
- Coral research and care: Finances projects for coral research, cultivation, and care.
- Artificial islands for mooring: Construction of artificial islands for mooring speedboats, limiting the number of people over the reef, and preventing damage from anchors.
- Reef state monitoring: Monitors water levels and the state of the coral reef, ensuring compliance by tour operators with regulations and recommendations.
- Wastewater treatment plants: Expand plants to handle the large number of tourists.

Importance of the Dock and Reef Fee:
- Preserving natural beauty: Ensures the conservation of reefs and beaches for future generations.
- Maintaining safety: Guarantees safe and well-maintained nautical facilities.
- Environmental protection: Prevents sea pollution and promotes sustainable practices.

Paying the Dock and Reef fee contributes to environmental conservation and enhances the tourist experience by ensuring safe and sustainable destinations. Continuous surveillance and improvements in port infrastructure provide a more attractive and protected environment for visitors.

Question 2

Where can you pick me up if I don't stay at a hotel?

Accepted Answer

Nowadays, it's common for our visitors to stay in places that aren't big hotel chains. For this reason, we have the following meeting points in areas with the most vacation rental properties.

To avoid confusion, please confirm on the map that the name or address of the meeting point is correct; this list was created using Google Maps coordinates, so it can vary by some meters from the real location.

The meeting points indicated at hotels are merely references to locate the entrance gate to the hotel. The meeting point is at this entrance gate.

Question 3

Safety tips and recommendations

Accepted Answer

- Make sure to arrive at the dock 30 minutes before the departure of your tour.
- Always pay attention to the crew's directions.
- If you have any mobility issues, let the crew know so they can help you get on and off the boat; they will take good care of you.
- While snorkeling, wear your life jacket all the time since the currents sometimes can be strong.
- Avoid touching the reefs since those are part of a natural reserve. We want to take good care of them.
- Be careful with the floor. It can get slippery.
- Avoid drinking too much alcohol. It can be dangerous.
- Bring biodegradable sunscreen, sunglasses, and a cap to avoid sunburn.
- Hold your cap or hat firmly as the boat moves.
- Non-biodegradable sunscreen is not allowed since its ingredients damage the sea flora and fauna.
- If you don't have biodegradable sunscreen, wear a rashguard to protect your skin.
- Protect your phone and other devices with waterproof accessories.
- Be careful not to drop anything into the water. In addition to polluting the water, you could lose valuable objects in the sea.

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