Frequently Asked Questions for The Philly Signature Brew Tour

Question 1

Could my tour be cancelled?

Accepted Answer

Not likely, but it is possible. In the event of severe weather or a lack of tour-goers, the tour may be canceled.

In the event of inclement weather, the decision to cancel will be made by Brew Tours Staff at least 12 hours before the start of the tour. If roads are fair and our brewery partners are open, we make every effort to run our tours as scheduled. If we have to cancel a tour due to weather, full refunds will be provided. Should you wish to reschedule due to inability to travel during the inclement weather, please give us a call at 732-217-4673 to discuss your options; a fee may apply if your tour was still scheduled to operate.

Question 2

Where do your tours pick up?

Accepted Answer

1227 Filbert St.

Question 3

Why do I have to wear closed-toed shoes?

Accepted Answer

All guests must wear closed-toe shoes to participate in the tour. This is a safety precaution that the breweries themselves are required to enforce, therefore, no exceptions can be made. If you are taking a tour during the summer months, please plan accordingly.

Question 4

Can you accommodate dietary restrictions?

Accepted Answer

Yes, we can accommodate most dietary restrictions. Please inform us regarding the nature of your restrictions when booking your tour!

Question 5

Am I able to choose all of the beers on my tour?

Accepted Answer

No need to worry about choosing your beers at each stop. You’ll receive a handpicked selection of local craft beer curated by our beer expert guides.

Question 6

Do you offer gluten-free options?

Accepted Answer

Typically, beer is not gluten-free. Some of our tour stops do from time to time offer gluten-free options, however, we cannot guarantee their availability. Guests with Celiac should consider our non-drinker ticket, so they can purchase cider or gluten-free beer when available.

Question 7

What is your tour minimum?

Accepted Answer

In order for us to run a tour, we need a minimum of 4 participants.

Question 8

What is the difference between the public and private tour?

Accepted Answer

We offer 2 different public tours which you can read more about here. Because private tours are personalized, there is a sliding scale of differences between them vs. public tours. Generally, we suggest private tours for corporate events, bachelor/bachelorette parties, and other groups of over 10 guests.

Question 9

I paid for my booking, but have not received a confirmation email.

Accepted Answer

If you have not received an email from us, be sure to check your spam folder. Our emails are automated and will sometimes slip past your inbox. If it is not in spam, you can reach out to us by phone or email and we will happily send you your confirmation again.

Question 10

What is included in the confirmation email?

Accepted Answer

The details of your reservation, the pick up and drop off location for the tour, the tour itinerary, and information regarding our policies.

Question 11

Where should I park?

Accepted Answer

We do not recommend driving to our tours. Whenever possible, please use a car service or public transportation to get to your pick up spot. More specific information will be coming soon!

Question 12

What is the Refund policy for City Brew Tours?

Accepted Answer

Due to high demand for tours, tickets are non-refundable less 24 hours prior to the tour. Tickets are always transferable. Our Refund policy is as follows:

1 week or more: Full Refund
Less than 7 days: 50% Refund
Less than 24 hours: Non-refundable

Question 13

Can I reschedule my tour date?

Accepted Answer

Any date changes that are made less than 7 days before your tour will be subject to a $35pp rescheduling fee. No date changes can be made less than 24 hours before a tour.

Question 14

Do I need to print out my confirmation email/how do I print my ticket?

Accepted Answer

You can simply show up to the pick-up spot a few minutes early, with a valid form of ID and closed-toe shoes. You do not need a physical ticket or to print out your confirmation email, just give your name to the guide!

Question 15

Is the tour handicap accessible?

Accepted Answer

Many of our stops are handicap accessible. However, our seated passenger vans can only accommodate folding wheelchairs on private tours.

Question 16

Can someone under 21 attend?

Accepted Answer

You must be 21 or older and show proper identification in order to participate in our tour, even if you’ve purchased a non-drinker ticket.

Question 17

Should I tip my guide?

Accepted Answer

We often include prepaid gratuity for parties of 4 or more. If you think your guide did a great job, we suggest tipping $15 per person.

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