Frequently Asked Questions for Elm City Party Bike: Pedal, Party & Explore New Haven

Question 1

Does the bike run rain or shine?

Accepted Answer

YES, we will still operate the bike in the rain! Not only does the bike have a canopy we have clear plastic rain guards that protect the sides and keep you dry.

Question 2

Can a rider be under 21 years of age?

Accepted Answer

We will offer the bike to riders who are under 21 years of age as long as they are accompanied by a guardian who will be responsible for the the underage guests.

Question 3

What’s your cancellation and refund policy?

Accepted Answer

Cancellations made more than 7 days prior to the event may reschedule, receive store credit or receive a full refund. Cancellations made 4-7 days prior to the event may reschedule or receive store credit. No refunds are offered within 7 full days of an event. Cancellations or no-shows within 72 hours of the event do not offer rescheduling or refunds (we will not be able to book these spots on such short notice).

Question 4

Do we tip the driver or bartender/guide?

Accepted Answer

Yes we encourage guests to tip the driver and bartender/guide since they rely on it to pay their bills.

Question 5

Is there storage on the bike?

Accepted Answer

Yes we have two large coolers for beverages and a canopy area to put bags, jackets and supplies.

Question 6

Where do we park?

Accepted Answer

We have partnered with Park New Haven to bring you discounted parking on New Haven: Downtown Tours. We will provide a voucher for each car in your party for that tour.

Question 7

What if we want to stay over in New Haven?

Accepted Answer

We have exclusive deals with hotels like the Omni New Haven Hotel, New Haven Hotel & Pizza Palace Airbnb to make your tour experience a Staycation in New Haven! Look for the deals when your book your tour & receive confirmation emails or texts.

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