Frequently Asked Questions for Cancun Airport Transportation: Professional, Private & Comfortable

Question 1

Which hotels do you serve?

Accepted Answer

We provide transportation to all hotels and accommodations in Cancun, Costa Mujeres, Puerto Morelos, Playa del Carmen, Tulum, and the entire Riviera Maya.

Question 2

How is the fare calculated?

Accepted Answer

Pricing is based on the size of your group and the location of your destination. We offer different rates for 1–3 passengers, 4–7 passengers, and 8–12 passengers, depending on your hotel zone.

Question 3

What happens if my flight is delayed?

Accepted Answer

No need to worry — we monitor all our clients' flights in real time through our flight tracking system. We’ll know exactly when you arrive, including your terminal and gate.

Question 4

Will I be sharing the van with other passengers?

Accepted Answer

Absolutely not. All of our services are 100% private, so you and your group will have the van exclusively.

Question 5

Is the service safe and reliable?

Accepted Answer

Yes, definitely. All of our drivers are licensed and certified with federal permits required by airport and government authorities. Our vehicles are fully insured with comprehensive coverage and are monitored via GPS for your safety and peace of mind.

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