Frequently Asked Questions for Catamaran Experience with Dolphin Encounter

Question 1

Do you pickup from our hotel or Airbnb?

Accepted Answer

Yes, roundtrip transportation is available for all hotels in the Bavaro/Punta Cana area. Transportation can be accommodated for most Airbnb's as well.

Question 2

What's your refund policy?

Accepted Answer

Cancel up to 24 hours before your activity starts for a full refund.

Question 3

Am I able to reschedule?

Accepted Answer

Yes. We can reschedule your activity as long as you notify us in time. If we cannot reschedule due to matters outside of our control and were notified 24-48 hours in advance, a full refund will be issued.

Question 4

What type of clothes should we wear?

Accepted Answer

We recommend bringing comfortable clothes, a bathing suit, and a towel.

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