Frequently Asked Questions for Private Floating Tiki Bar with Captain

Question 1

ARE LIFE JACKETS ON BOARD?

Accepted Answer

Yes. We have type I PFD’s available for each passenger, alone with all other us cost guards required safety equipment. Please note that all children below the age of 12 are required to wear lifejackets at all times while on board.  If you have your own PFD’s for your children, you are encouraged to bring them for their comfort.

Question 2

DO YOU PROVIDE FOOD AND DRINKS?

Accepted Answer

We provide 2 large coolers with ice and bottled water.  You are welcome to bring your own food and any drinks you want.  We have non-alcoholic mixers available upon request at no charge.  Please remember that anyone drinking alcohol must be 21 of years of age or older.

Question 3

WHERE DO WE BOARD THE TIKI BOAT?

Accepted Answer

Normal pick-up location is smoker family park, South New River Dr East, Fort Lauderdale, Fl 33301

Question 4

WHERE WILL WE GO AND WHAT WILL WE SEE?

Accepted Answer

We are a truly custom experience!  While we offer a variety of packages that include touring some of the largest and beautiful homes, yachts, wildlife and night life in the state, there is no “dead set” schedule.  You say when, where and for how long.  Then, just “TAK-IT-EZ”!   See our website for featured packages!

Question 5

CAN OUR TRIP BE EXTENDED?

Accepted Answer

By all means it can!  As long as there are no charters booked following yours, we can extend your experience at an additional rate of $100/hr.  And many people do!

Question 6

WHO IS MY CAPTAIN?

Accepted Answer

Heading up the team is Captain Brad Helton, a licensed captain of 35 years and has been based in South Florida for over 25 years.  All of our captains are licensed and trained by the US Coast Guard and have been chosen based on their boating experience and local knowledge.

Question 7

WHAT ARE YOUR CANCELLATION AND INCLEMENT WEATHER POLICIES?

Accepted Answer

Cancellations with AT LEAST 36 HOURS NOTICE will be offered a FULL refund. Cancellations with LESS THAN 36 HOURS NOTICE are only offered an opportunity to reschedule (only 1 reschedule allowed). We reserve the right to cancel any tour at any time due to weather, safety, mechanical, or ‘behavioral’ issues. If your Tour is canceled, you will be given a FULL refund OR a RAIN CHECK to re-book at another time (this EXCLUDES behavioral, along with alcohol-related cancellations – these circumstances will never be rescheduled or refunded). For weather-related issues, we may “wait out” a brief shower, reschedule for another day, or refund if unable to reschedule. “No Shows” will not be refunded or rescheduled.

Question 8

DO YOU GO OUT IN THE RAIN?

Accepted Answer

We do operate in the rain, as the Tiki Boat has a large roof. However, the Captain can decide at any time to cancel due to conditions (typically high winds or thunderstorms). We operate Under U.S. Coast Guard rules. The USCG does not advise going out if wind speeds exceed 20 knots. If you are unable to reschedule and still want to go on one of our cruises, the Captain may under certain conditions, Take Your Group out to cruise in calmer, and protected waters.

Question 9

SHOULD I TIP MY CAPTAIN?

Accepted Answer

Our Captains do work for tips, so gratuity is greatly appreciated – we suggest a 20% gratuity. They are very experienced, knowledgeable and highly trained to ensure your safety and to provide an amazing Tiki experience!

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