Frequently Asked Questions for Thrilling Zipline Adventure at Santa Margarita Ranch

Question 1

Are there any weight or height requirements?

Accepted Answer

Yes, participants must be at least 30lbs and 36" tall to ride the ziplines. Anyone under 100lbs may be required to ride tandem on 3 out of the 6 ziplines. Participants must not exceed 275lbs or be taller than 6'8".

Question 2

What clothing should I wear?

Accepted Answer

No open-toed footwear is allowed. All shoes must be closed-toed, include a heel back or strap, and be suitable for light hiking. Avoid loose clothing and dangling jewelry. Do not wear dresses or skirts as you will be in a full-body harness. Consider the weather and bring layers as needed.

Question 3

What if it's raining?

Accepted Answer

Be prepared to zipline in the rain! We operate rain or shine as long as it is safe to do so. Refunds are not issued if you choose not to zipline in the rain. You must cancel before the cancellation period to be eligible for a refund. We make the final decision on whether or not to cancel a tour. Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation.

Question 4

Can I bring my dog?

Accepted Answer

We do not allow dogs on our tours at Margarita Adventures and we cannot watch your dog for you. Please do not leave your dog in the car as it is extremely warm here many months of the year. If you are inquiring about service animals please call our office.

Question 5

Can my child zipline by themselves?

Accepted Answer

Children must be age 16 or older to zipline by themselves. All children under the age of 16 must be accompanied by an adult or an older teenager at the discretion of the parent.

Question 6

When should I arrive - and what if I am late?

Accepted Answer

Please arrive at least 20 minutes prior to your tour start time to check in and get oriented. Our tours leave right on time and if you are late you will literally miss the bus. We will do our best to reschedule you if you are running late due to unforeseen circumstances.

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