Frequently Asked Questions for Book a Private Group Fitness Class with a Certified Trainer on GymNet

Question 1

How do I verify my email address?

Accepted Answer

When you sign up, you will receive an automated email from GymNet asking you to verify your email address. Click the link in the email to navigate to the verification process.

If you don't see the email in your primary inbox, it may have been filtered into your spam folder.

If the link doesn't work or has expired, no problem! You can resend the verification from your GymNet Account Settings:

Login to GymNet > Click on your Profile circle in the top right-hand corner
Click on Account Settings
Click on the link below your email address to resend the verification email
Verifying your email address is important so that you can receive booking alerts, site updates, and more.

Question 2

What safety measures are in place?

Accepted Answer

We take the safety of our trainers and members very seriously at GymNet. All GymNet Trainers undergo identity verification and a screening process before being available for booking.

All Trainers have control over which booking requests they accept or deny. When a booking is approved, the member receives a confirmation message via email.

GymNet will soon include Trainer liability coverage through our services.

Question 3

How do referrals work?

Accepted Answer

As a GymNet user, you can refer a friend with your unique referral link. When someone redeems your referral, you get rewarded with 10% off of a future workout you book.

To access your referral link, follow these steps:

Click on your profile bubble > Account Settings
Select "My Referrals"
Copy or share your referral link
To redeem a referral reward:

Select a trainer and your preferred workout date and time
Click on the Reward button above the price breakdown
Select an available reward
Complete your booking with 10% off the price!

Question 4

How do reviews work?

Accepted Answer

Both Trainers and members have the opportunity to review each other after a session is completed. Past reviews are visible on the Trainer's profile page.

Trainers may also showcase their Google review rating on GymNet. Check out the video above to see how this works.

Question 5

As a member, when am I charged for a session?

Accepted Answer

Members are charged at the time the Trainer approves the requested session. Depending on your payment method, the charge may not be reflected immediately in your financial institution.

Question 6

How much does GymNet cost?

Accepted Answer

For Clients: Anyone can join the GymNet platform, free of charge. There's no monthly subscription.

Question 7

What types of workouts does GymNet have?

Accepted Answer

All types of workouts and specialties are available on GymNet!

Use the quicklinks on the home page to view trainers that offer specific workout types, or use the filters on the search page to refine your search results.

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