Frequently Asked Questions for Raleigh Guided E-Bike Tour: Ghosts, Mystery, Creepy History

Question 1

What if there is severe weather?

Accepted Answer

Safety is our number one priority, so if weather is severe, we will communicate that out to our riders prior to the adventure beginning. We normally run rain or shine, so as long as the weather is not severe, we will still run the tours.

Question 2

What is the cancellation policy?

Accepted Answer

Full refunds will be given if cancellations are made 72 hours ahead of time. Please note, we had to make this policy because when people cancel last-minute, it takes that spot away from someone else who is waitlisted. Thank you for your understanding.

Question 3

Will there be parking at the starting point?

Accepted Answer

Absolutely. But some of the places we meet may have a limited amount of parking spots, so carpooling is preferred whenever possible.

Question 4

Can I purchase new bikes through you?

Accepted Answer

Absolutely. We are an authorized dealer with Aventon E-Bikes. If you ride a bike that you love, you can ask to purchase through us and we can even build it for you. We also keep some brand new bikes in stock, pre-built, ready for purchase. Just ask and we can give you all the details.

Question 5

Can I bring my own equipment?

Accepted Answer

You can certainly bring your own helmet, as long as it is a CPSC certified bike helmet, however we provide disinfected helmets. If you have your own E-Bike and are looking to use it on an adventure, please contact us first and let us know.

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