Frequently Asked Questions for The Empire Helicopter Tour - NYC Departure

Question 1

Do I need an ID?

Accepted Answer

Acceptable forms of identification may include a passport, driver’s license, state-issued ID card, or other government-issued photo ID.

Question 2

What can I bring on the helicopter?

Accepted Answer

You are permitted to bring a camera, phone, and glasses/sunglasses aboard the aircraft. Purses, bags, handbags, camera bags, scarves, hats, and other loose items of clothing need to stay at the heliport in a private, secure locker.

Question 3

Can I take pictures or video?

Accepted Answer

Yes! We welcome you to take pictures or videos once aboard the aircraft to capture your unique and breathtaking views of New York City. However, for safety reasons, taking pictures on the heliport ramp while walking to the helicopter is strictly prohibited. We appreciate your cooperation in adhering to these guidelines for a safe and enjoyable experience.

Question 4

What should I wear on the helicopter ride?

Accepted Answer

What you wear on a helicopter ride will depend on several factors, such as the weather, the time of year, and the type of helicopter tour you are taking. However, there are some general guidelines to follow to ensure you are comfortable and safe during your flight:

Dress in comfortable and weather-appropriate clothing: You should wear comfortable clothing that is suitable for the weather conditions on the day of your flight. It’s recommended to wear lightweight, layered clothing during warmer months and warmer, layered clothing during cooler months.

Wear closed-toe shoes: It’s important to wear comfortable, closed-toe shoes, such as sneakers or boots, to ensure your safety during the flight.

Avoid loose clothing and accessories: Loose clothing, scarves, and long jewelry can pose a safety hazard, so it’s best to avoid wearing them during the flight.

Consider wearing dark-colored clothing: Dark-colored clothing will help reduce glare on the windows, which can affect the quality of your photos and the views.

Bring sunglasses: Sunglasses are recommended to protect your eyes from the sun’s glare and wind during the flight.

Ultimately, you want to dress comfortably and safely for your helicopter tour. If you have any specific concerns or questions about what to wear, it’s a good idea to check with the tour operator in advance for any recommendations or requirements.

Question 5

What happens if our group is running late?

Accepted Answer

If you are running late for your helicopter ride, it’s important to contact us as soon as possible to let us know. You can call us at 212-786-5751. We may be able to accommodate your delay or make alternative arrangements depending on our schedule and availability.

However, it’s important to note we do charge a $50.00 fee per passenger for late arrivals, and may not be able to hold the flight or provide a refund if you miss your scheduled departure time.

To avoid being late for your helicopter ride, it’s recommended to plan ahead and arrive at least 30 minutes before your scheduled departure time. This will allow time for check-in, safety instructions, and any necessary preparations before your flight.

Question 6

What is the cancellation policy?

Accepted Answer

We require at least 24 hours advance notice to cancel or reschedule a tour. If you cancel or reschedule your tour with less than 24 hours notice, you will be charged the full amount of the tour. If we cancel your tour due to weather or other circumstances, you will receive a full refund or the option to reschedule at no additional cost. In the event that you need to cancel or reschedule your tour, please contact us by phone or email as soon as possible.

Question 7

How many people can fit in the helicopter?

Accepted Answer

If you have booked a shared or group tour, there may be other people on the helicopter with you who have also booked the same tour. The number of passengers may vary depending on the size of the helicopter. Private helicopter tours are available, which means that you and your group will have the entire helicopter to yourselves. You can contact us directly at 212-786-5751 for more information on private tours.

Question 8

How do I get to the heliport?

Accepted Answer

Our address is 6 East River Piers, New York, NY 10004.

We are a few minutes’ walk from the South Ferry subway station (last stop on the 1 train Downtown). If you are using the navigation system in your phone (Google Maps, Apple Maps, Waze, etc.), enter “Downtown Manhattan Heliport.”

Question 9

Is there parking at the Manhattan Heliport?

Accepted Answer

Please note that there is no parking available at the Downtown Manhattan Heliport. However, there are several parking garages located within walking distance from the heliport, such as those at:

55 Water Street, New York, NY 10004
1 New York Plaza, New York, NY 10004
1 Whitehall St New York, NY 10004

These garages provide convenient and secure parking options for your visit to the heliport.

Question 10

What happens if the weather is bad?

Accepted Answer

Helicopter tours are weather-dependent. We will monitor the weather closely and contact you if there are any changes or cancellations due to weather conditions.

Question 11

Are there any circumstances where my helicopter tour would be delayed?

Accepted Answer

Yes, there are several circumstances where your helicopter tour flight may be delayed, postponed, or canceled. Some of the most common reasons for flight delays or cancellations include:

Weather conditions: Helicopter tours are typically weather-dependent, and flights may be delayed or canceled due to poor visibility, strong winds, rain, or other adverse weather conditions.

Airspace restrictions: Helicopter tours are subject to airspace restrictions and regulations, which may change at any time due to events such as presidential visits, air shows, or security measures.

Maintenance issues: Helicopters require regular maintenance and inspections to ensure their safety and reliability. If a helicopter has a mechanical issue, the flight may be delayed or canceled until the issue is resolved.

Air traffic congestion: Helicopter tours may be delayed or rescheduled due to air traffic congestion, particularly during peak tourist seasons or special events.

Other unforeseen circumstances: There may be other unforeseen circumstances that could cause a delay or cancellation of your helicopter tour, such as staffing issues, operational issues, or emergencies.

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