Frequently Asked Questions for Lingerie, Sleepwear & Signature Scents: Curated Luxury by MICHAL

Question 1

Do I need an appointment?

Accepted Answer

We recommend booking a private styling appointment to ensure you receive one-on-one attention and access to our full curated collection. Walk-ins are welcome during boutique hours but may have limited availability.

Question 2

Can this be a group experience?

Accepted Answer

Yes! We host private shopping events for bridal parties, bachelorette parties, birthdays, anniversaries, or just a luxe girls’ night out. We’ll provide refreshments and an exclusive preview of our latest arrivals.

Question 3

What is the lingerie subscription?

Accepted Answer

Our bespoke yearly subscription delivers hand-selected lingerie or sleepwear to your door each month or quarter. Every box is tailored to your preferences, style, and fit.

Question 4

Is there a return or exchange policy?

Accepted Answer

Due to the intimate nature of lingerie, most pieces are final sale. However, we’re happy to exchange unworn, unwashed items with tags and hygienic liners still attached within 14 days of purchase.

Question 5

Do you carry men’s products?

Accepted Answer

Yes. We offer a range of men’s lounge and sleepwear, as well as fragrances.

Question 6

Can I buy a gift card?

Accepted Answer

Yes! Gift cards can be purchased in-store and can be redeemed for any MICHAL products or experiences.

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