Frequently Asked Questions for Nashville Bach Jeep Experience

Question 1

What specific information do you want to collect per customer?

Accepted Answer

Driver must be at least 21 years old and have a valid US Driver's License along with proof of auto insurance covering the rented vehicle. Driver will need to complete a Liability Waiver and Rental Agreement upon check in.

Question 2

Any places we are NOT allowed with the Jeep during the Rental?

Accepted Answer

Yes, Off-Road Parks are strictly prohibited, as well as Ben Fly Creek and Old Mill Creek Road. These areas will be marked and geofenced on the preloaded maps for each jeep and if taken to one of these areas, jeep will be shut down and renter will pay a $1,000 recovery fee.

Question 3

What happens if I need roadside assistance during my rental?

Accepted Answer

Please call the office at 615-730-3220 and one of our team members will be happy to assist you. If there are any mechanical issues during your rental period, please report immediately.

Question 4

What happens if I get the jeep stuck and need assistance?

Accepted Answer

Please call the office at 615-730-3220 and one of our team members will be happy to assist you. Please note that you will be charged a $1,000 recovery fee and be responsible for any damage done to the jeep while during your rental period.

Question 5

Is there a minimum daily mileage limit?

Accepted Answer

No, but we do ask that renters remain in the state of Tennessee during the rental period. Mileage will be recorded before and after each rental.

Question 6

Do you allow smoking in the jeep rentals?

Accepted Answer

No, we do not allow smoking in our jeep rentals. If they are returned smelling of smoke, you will be charged a $300 cleaning fee.

Question 7

Do I get a price break for multiple days?

Accepted Answer

No, there are no price breaks for multiple days. Multiple days must be approved prior to your rental as many times, these jeeps are already reserved for another reservation upon your return.

Question 8

Do you charge for additional drivers?

Accepted Answer

No, however, all driver’s must be at least 21 years old and fall under the responsibility of the initial jeep renter.

Question 9

I have a smart phone. Do you rent GPS navigation devices?

Accepted Answer

We include an preloaded IPAD with suggested routes, destinations and waypoints with every jeep rental. This IPAD is the responsibility of the Renter during the rental period. We do not share log in information for our mapping systems.

Question 10

I have my own jeep. Can you share your GPS maps with me?

Accepted Answer

No, we do not share our maps/itinerary.

Question 11

What is your cancellation policy?

Accepted Answer

For a full refund, you must cancel at least 72 hours before the experience’s start time. If you cancel less than 72 hours before the experience’s start time, the amount you paid will not be refunded. Any changes made less than 72 hours before the experience’s start time will not be accepted. Cut-off times are based on the experience’s local time. If this experience is canceled by the outfitter due to poor weather, you’ll be offered a different date or a full refund.

Question 12

What are suggested items to bring?

Accepted Answer

Light Jacket or Sweatshirt
Sunglasses
Camera
Sunscreen and/or Inspect Repellent
Weather Appropriate Attire (Rain Gear/Jacket/Gloves)
Drinks/Snacks

Valuable items are not recommended on the activity. Outfitter will not be held responsible for lost, stolen or damaged items of guests. No personal storage is available onsite.

Question 13

Do I need to have insurance?

Accepted Answer

Proof of insurance for the rental period must be presented at check in. If your current personal auto insurance policy allows coverage of rental vehicles, bring your current insurance card along to be verified at check in.

If you are unsure if your personal auto policy covers rental vehicles or do not have a personal auto policy, you can purchase a supplemental insurance policy (under $50/day) through the Fisher’s Off-Road’s policy at MBA Insurance.

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