Frequently Asked Questions for Austin Party Bus Rental and Limo Service for 10 to 40 Guests

Question 1

How far in advance can i book a limo?

Accepted Answer

We operate 24/7 and you can book a limo as far in advance as you want and we always recommend making you reservation in advance to make sure we have availability. Text us first to confirm is bet practice.

Question 2

How will i know when my limo is almost there?

Accepted Answer

We do our best to text you and let you know how far the limo is. However sometimes that's not doable for safety reasons of which case you will get a text any ways when the limo has arrived.

Question 3

Do I get charged for the time in between my rides or while i am at my event?

Accepted Answer

No, The time you spend at your event or your boat or occasion you are not charged for that time. Neither does the limo stay there even if you scheduled a round trip. The same limo or a different limo will come be there for you for your second reservations. Its just like a ride sharing or ride hauling app service. Unless you setup a custom quote for the limo to stay with your party.

Question 4

What is the cancellation policy?

Accepted Answer

The cancellation charge is $69 which is the very same amount and same charge you pay as your minimum charge and the remainder of your reservation (if Higher than $69 is refunded) up to 14 days before your scheduled trip, after that 50% is refundable, Example $250 is refunded if your reservation is $500 and cancelled 14 days or less prior to its scheduled date. Abrupt cancellations that are the same day are not refundable as driver and limos have already been prepared and reserved for you.

Question 5

Can you give me an example of how I can calculate my reservation cost?

Accepted Answer

The best way to calculate your reservation cost is to enter the address you're going TO and FROM in Google maps or similar app. Take a look at how many minutes it takes and multiply that by $3 per minute. For example if your trip is approximately 25 minutes long. Then that would be approximately $75. If your trip is only 15 minutes long then that would be already included in the minimum charge of $69 which gives you 23 minutes.

Keep in mind that's an estimate and does not include wait time from the time the limo gets there till you get to it. Traffic conditions and time of day/week may make a difference. There is no guarantees on the pricing however the above steps should give you a very good estimate.

Question 6

When does the time start/end?

Accepted Answer

Time starts immediately upon the arrival of the limo to your designated pick up address and ends upon you and all of your group members exit the limo.

Question 7

How does payment work?

Accepted Answer

Upon making your reservation you will be charged the minimum of $69 which gives you 23 minutes INCLUDED. If your reservation is 23 minutes or less then there is no further charges. If you reserve the limo for more than 23 minutes then the system will charge you $3 per minute for the additional minutes you reserved above and beyond the first 23 included minutes

Question 8

Can i schedule a ride if I don't have the address? (AIRBNB)

Accepted Answer

Yes you may schedule a ride even if you don't have any of the pick up and drop off addresses. if you know the approximate area write that down in the addresses field. If you don't know it at all you may still schedule a ride and type TBD.

For example if you are coming to an AIRBNB and your not sure of the address yet or have not booked your AIRBNB yet you may schedule the reservation to lock in your limo. Same concept with the destination address your going to if you don't have it yet or it changes last minute such as a boat reservation that you have not made or decided on another boat company, In such situation you may write in the address field (To the Lake)

Question 9

Can I reschedule my ride time?

Accepted Answer

48 hours in advance yes if there is availability.

Question 10

What if I want to change the information I inputted in the reservation form?

Accepted Answer

To make changes text us at 512-910-5466.

Question 11

How do I know if my dates and times are available?

Accepted Answer

Text us to verify at 512-910-5466. The primary days of operation are Thursday Friday Saturday 9AM-3AM. Other days and times would need to be confirmed to make sure they are available and the minimum is able to be accommodated.

Question 12

How far do you go outside Austin if i am booking the limo and riding it from Austin?

Accepted Answer

If your pick up location is in Austin and you want to go outside the city there is no limit to how far we can take you. Keep in mind there are flat fees for other areas.

Question 13

What if I want to book more than one limo for the same location (large groups)?

Accepted Answer

If your booking multiple limos for the same exact addresses for pick up and drop off you can change the quantity of the payment (The $69 minimum) to reflect the amount of limos you want to book. For example if your booking 3 limos for the same locations because you have a larger group you would change the quantity to 3 charges of $69 at the check out page.

Question 14

How many people fit in the limo?

Accepted Answer

15

Question 15

Where will the limo park and pick me up?

Accepted Answer

Cadillac Escalade Stretch limos are large and unique vehicles that are rare in comparison to how many standard vehicles there is out there. The limo will always try to park and pick you up directly in front of the address you provide to us on you reservation form.

However due to its length and uniqueness the limo isn't always able to do that due to road limitations, steep drive ways where the limo can bottom out or regular apartment gates where the limo cant enter/turn or extremely busy roads where limo cant park. Thus if you know your pick up address has such limitations best to always wait for the limo to the easiest location for the limo to park where driver can see you. Such as outside the gate or by the entrance of a large complex or at the top of the establishment of any location that has possible dead ends.

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