Frequently Asked Questions for Urban kayaks: Sunset Tour on the Chicago River

Question 1

What should I wear?

Accepted Answer

Keep in mind that we will be kayaking through downtown Chicago. Do not wear nice/dressy clothing. If you plan on going out after kayaking, bring a change of clothes.
The chances of tipping your kayak are extremely low. However, you are likely to get wet. Please dress appropriately.
Wear athletic clothing, preferably no jeans or cotton pants. 
Water-resistant clothing/quick-drying materials are suggested.
We have a customer changing room on-site for your convenience.
Protect your skin and wear sunscreen.
Shoes are required.

Question 2

Are there storage facilities/bathrooms available?

Accepted Answer

Yes we have ADA accessible bathrooms.
Locker rentals are available on-site for a minimal fee. Free open-air “cubbies” are also available.
Bring all belongings at your own risk. We are not responsible for lost or damaged valuables during your outing.
We do not provide free dry bags, but we do sell them for $10. Please plan accordingly for any electronics or other valuables you wish to keep dry.

Question 3

What is the policy for bad weather?

Accepted Answer

The weather changes quickly in downtown Chicago, and it is often hard to predict what will happen in advance. We will make a call on whether tours are safe to continue at the time of your appointment.
In the event of severe weather, such as heavy rain and thunderstorms, we will cancel and offer a refund or option to reschedule.
If there is light rain or scattered showers, we often stay open. If we are open and you would like to cancel, you must do so at least 24 hours in advance of your tour or rental time to receive a refund. You always have the option to reschedule.
Our Lakefront location may close in the event of high winds on the lake.

Question 4

What is the policy for alcohol?

Accepted Answer

We have a no alcohol policy.
For your own safety, we do not allow drinking alcoholic beverages before or during kayaking.
We invite you to enjoy a beverage AFTER kayaking at our restaurant next door, TacoRio, where kayakers receive 10% off.

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